What action is taken when an order is late?

When an order is late, the appropriate action to take is to call the supplier or manager. This step is crucial because it allows for immediate communication with those who are directly responsible for order fulfillment. By contacting the supplier or manager, one can gain insights into the reason for the delay, assess whether the order can still be expedited, or determine if alternative solutions need to be explored. This proactive approach helps in managing the situation effectively and keeps all involved parties informed.

On the other hand, notifying customers immediately may not be the best first step because it might lead to unnecessary concern if the issue can be resolved quickly upon contacting the supplier. Placing a new order immediately before understanding the situation can result in double ordering and unnecessary costs. Starting a complaint file may be necessary if delays become a pattern, but it is not the immediate response to a single occurrence of a late order. Therefore, reaching out to the supplier or manager is the most logical and effective first action to take.